Careers at Columbia Sussex

Director of Banquets

Hilton Clearwater Beach Resort and Spa

Clearwater Beach, FL


JOB DESCRIPTION: The Director of Banquets is responsible for overseeing all aspects of a banquet and events including set-up, menu selection and food presentation, serving, and cleanup while focusing on customer service. The Director of  Banquets Is also responsible for supervising of banquet staff including hiring, training, coaching, disciplining and performance evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
  • Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
  • Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
  • Coordinates with other staff and departments to arrange for the delivery of requested services
  • Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
  • Ensures all functions are set and staff is prepared and organized before required time on BEO
  • Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
  • Ensures proper setting of buffet tables and other food service tables • Monitors banquet team members to ensure all operating procedures are followed
  • Supervises clearing and post function cleanup and garbage removal
  • Maintains clean and orderly back areas, pre-function areas and storage areas
  • Assures that all china, glassware, silverware, linen, etc are returned to their proper locations after each event
  • Supervises the handling, storage, and security of all catering service equipment
  • Ensures staff training programs are implemented and measured regularly
  • Conducts regular staff meetings to build rapport and ensure banquet staff is well informed
  • Evaluates performance of banquet staff provides feedback and council as needed
  • Meticulously plans events with captains to ensure execution is achieved at the highest level
  • Conducts regular meetings with catering managers and catering director to ensure the needs of the clients are being met
  • Conducts regular meetings with the catering managers, director of F&B as well as the catering director to continuously evaluate strategies and ideas for enhancements to benefit the guest experience
  • Reviews scheduling and labor needs to meet the guests’ needs as well as maximize efficiency
  • Prepares daily summary of events as required

Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

  • Previous supervisory experience is required
  • Knowledge of food and beverage operations and preparation is required
  • Excellent communication and guest relation skills
  • Ability to work well with a large group of people in a team environment
  • Ability to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
  • Must maintain composure and objectivity under pressure
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
  • Ability to work a flexible schedule including nights, days, weekends and holidays

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

We offer competitive salary, medical, dental, and life insurance, short term and long term disability, 401(k), and travel benefits.  Send resume with salary history to:  (no phone calls please)

Hilton Clearwater Beach Resort & Spa  
Attn: General Manager
400 Mandalay Avenue
Clearwater Beach, FL 33737
gm1521@columbiasussex.com