Careers at Columbia Sussex

Director of Operations/Assistant GM

Marriott Hilton Head Resort and Spa

Hilton Head Island, SC

Columbia Sussex Management, an established nationwide hotel owner/operator is currently seeking an experienced and energetic Director of Operations for the Hilton Head Marriott Resort and Spa.  Candidate must be an aggressive self-starter with a minimum of 2-4 yrs of Full-Service Director of Operations experience. Extensive background in Front Office, Housekeeping and Food & Beverage with a demonstrated record of success is required.

Basic Purpose: Assists the General Manager in managing hotel day to day operations.

Essential Functions:

  • Position is responsible in assisting in planning day-to-day operations
  • Regular contact with the GM to provide information and discuss operations
  • Resolve guest complaints as appropriate to maintain a high level of guest satisfaction and quality
  • Become trained in all managerial functions and operations at the hotel level
  • Daily interaction and involvement with guests

Skills and Abilities: Requires advanced knowledge of the hospitality and business management fields. Requires considerable knowledge of other major areas and the skill to integrate and communicate that information.

  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Ability to implement standard operating procedures to maximize overall guest satisfaction and staff service.
  • Ability to organize multiple priorities to ensure that daily operations are performed

Education: A four year college degree or equivalent education/experience

Experience: 3 – 5 years of employment in a related position. Prior supervisory experience is strongly preferred.

Candidates should be available to work weekends and holidays.

We offer competitive salary, medical, dental, vision, and life insurance, short term and long term disability, critical illness, 401(k), and travel benefits. Send resume or apply in person (no phone calls please):

Hilton Heard Marriott Resort and Spa
Attn: General Manager
One Hotel Circle
Hilton Head Island, SC  29928
FAX 843 686 8412