Careers at Columbia Sussex

Reservation Supervisor

Sanibel Harbour Marriott Resort & Spa

 Columbia Sussex Management is currently seeking an individual for the position of Reservation Supervisor at our Sanibel Harbour Marriott Resort & Spa in Ft. Myers, Florida. This hotel has 347 rooms and nearly 45,000 combined square feet of indoor/outdoor function space.
This position will include but is not limited to:
  • Assist Revenue Manager in Daily Inventory Management.
  • Build Group Room Blocks and oversee accuracy of blocks, reservations, and group market codes.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or email.
  • Identify guest reservation needs, accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests.
  • Set-up proper billing according to Accounting policies.
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Perform other reasonable job duties as requested by Management.
 Knowledge of MARSHA, PMS and CI/TY are desired but not required.
We offer competitive salary, medical, dental, and life insurance, short term and long term disability, 401(k), and travel benefits. Send resume or apply in person (no phone calls please):

 Sanibel Harbour Marriott Resort & Spa
Attn: General Manager
17260 Harbour Point Drive
Ft. Myers, FL  33908
FAX 239 466 2261