Careers at Columbia Sussex

Convention Services Manager

Hilton Clearwater Beach Resort and Spa

Clearwater Beach, FL


Convention Services Manager

Job description

– Synchronize group planning and communicate with large convention groups to understand their catering needs and provide appropriate upsell suggestions.

– Conduct pre-convention meetings, produce group resumes and coordinate accurate logistics with banquets and hotel operations staff.

– Coordinate the efforts of the catering and banquet staff in order to ensure proper event management.

– Make sure that food, beverages, and seating arrangements are properly managed.

– Prepare quotations of catering events and provide needed information to the director.

– Ensure that all quotations are in accordance with the standards provided by the catering director.

– Create invoices, custom menus and complete BEO’s.

– Work with kitchen staff to plan menus in accordance with the customers’ directions.

– Suggest alternative menu items in order to provide customers with variety.

– Follow up with customers in order to seal event catering agreements.

– Ensure customer satisfaction by responding to complaints and suggestions efficiently.

– Manage and communicate operational logistics including rooming list, reservation changes and billing.

– Reports to Director of Catering.

 

Skills:

– Prior Hilton Hotels experience preferred.

– At least 3 years’ experience in management required.

– Delphi FDC experience required.

– OnQ experience preferred.

– Microsoft Office experience required.

 

Benefits:

* Great Hilton team member hotel stays

* Employee parking onsite during working hours

* Employee lunch discount program