Front Office Manager
Marriott Cincinnati North
West Chester, OH
Job description
Cincinnati Marriott North is seeking dynamic candidates to fill a Front Office Manager position. This position is perfect for individuals looking for the next step in their hospitality career or those individuals looking to join a growing company with advancement opportunities. Candidates must have open availability/flexibility with their schedule.
Primary responsibilities of the Front Office Manager position include:
- Providing exceptional service to guests at all times
- Training, grooming, and coaching guest service employees on high level service expectations
- Maintaining all department check-in/check-out/posting charges/payment collection procedures
- Executing all guest requests and ensuring guest satisfaction of all requests
- Execution of problem resolution and service recovery practices
- Ensuring guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
- Must have excellent communication skills, written and verbal, and relate to guests’ concerns and works well in groups.
- Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff.
- Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc. (Full-service Property Management System and MARSHA experience is a plus!)
- Responsible for all administrative duties of role to include; scheduling, purchasing, and inventory
- Must be able to handle multi-tasking and be goal- and results-oriented.
- Must have strong time management skills to meet deadlines
- Manager on Duty skills
Requirements:
- Must have at least 2-3 years of Hotel Management experience. Full-service hotel experience it a must, but not necessary.
- Excellent communication skills, both verbal and written.
- Strong organizational and problem-solving abilities.
- Knowledge of hotel booking systems and phone etiquette.
- Ability to work flexible hours, including nights, weekends, and holidays.
All full time positions all eligible for the following benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Critical Illness Insurance
- Accidental Insurance
- Long Term & Short-Term Disability Insurance
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
- Marriott room discounts
- Paid Time Off
- 401(k)
We offer competitive compensation and benefits packages for the right candidate. If you are a motivated individual with a passion for delivering exceptional guest services, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Salary: $55,000.00 – $65,000.00 per year
Schedule:
- 8-10-hour shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Ability to commute/relocate:
- West Chester, OH 45069: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
- Management: 2 years (Required)
Work Location: In person
E.O.E.
