Columbia Sussex Ranked #3 in J.D. Power Guest Satisfaction Benchmark
In the 2025 J.D. Power North America Third-Party Hotel Management Guest Satisfaction Benchmark, Columbia Sussex ranked third place among the largest third-party hotel management companies in North America, scoring 703 on a 1,000-point scale. The annual benchmark measures guest satisfaction across key areas such as guest rooms, staff service, value, check-in/check-out, hotel facilities, food and beverage, and connectivity, based on thousands of actual guest responses. Columbia Sussex’s top-tier ranking reflects the company’s consistent focus on delivering quality hospitality experiences across its portfolio of branded hotels.